Shipping Times
Orders received prior to 2:00PM PST or 5:00PM ET on business days will ship out the same day. Orders received after 2:00PM PST or 5:00PM ET or on weekends or holidays will ship out the following business day.
Business days are Monday to Friday, excluding Statutory holidays.
Split Kits for Relationship Tests
If the individuals to be tested live in different cities, or even different countries, we can split the kit and send each component to a different address. Since the kits are individually barcoded, the samples will still be tested together even if the are sent back separately. To order a split kit, please write the following into the comments box of the online order form: “Please split kit”. Please also indicate the name, relationship and address to send each component. For example, please state: “send the alleged Father’s portion of the kit to… (specify one of the alleged Father’s name and address)” and “send the Child’s portion of the kit to… (specify the Child’s name and address)”.
International Shipments
We ship to most countries in the world. Please note that extra shipping charges may apply for international and overseas shipments. The shipping time for international and overseas shipments cannot be guaranteed. Shipments to international addresses can take longer than domestic shipments. If you select the Regular Shipping option for a foreign address, the delivery of the package is dependent upon the rules and speed of the mail system in that country. If you select Express Shipping, the package will be shipped out by express courier (i.e. FEDEX, UPS, DHL). If there is an extra surcharge for express courier shipping to your international address, our laboratory will notify you and obtain your approval and payment for the extra shipping charge before approving the order and sending out the kit.
Delivery to Post Office Boxes
If you select Express Shipping instead of Regular Shipping, please ensure that you provide a physical address instead of a PO Box address as express couriers cannot deliver to PO Box addresses. If you do not have a physical address and must use a PO Box address, please select Regular Shipping instead of Express Shipping. If you select Express Shipping and provide us with a PO Box address, we will attempt to contact you by email and phone. If we cannot reach you or do not receive a response from you within 48 hours, your shipping method will automatically be converted to Regular Shipping and your testing kit will ship out to your PO Box address by regular postal mail instead of express courier.
Shipping to Military Addresses
The delivery time may be more than 10 business days if shipping to APO/FPO military addresses.